Account Manager
New
S
Solen Software GroupFintech SaaS
Remote (United States)Full-TimeMiddle
SalaryCompetitive base salary plus variable commission tied directly to expansion and upsell performance
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Job Details
- Experience
- 3–6 years
- Required Skills
- CRMHubSpot
Requirements
- 3–6 years of experience in SaaS account management.
- Demonstrated track record of quota attainment in an expansion/upsell capacity.
- Proven ability to negotiate price increases and multi-year contracts.
- Experience managing a large book of accounts with strong organizational and prioritization skills.
- Strong executive communication skills suitable for branch managers and C-suite stakeholders.
- CRM discipline and experience with tools such as Zoho CRM, HubSpot, or equivalent.
- Self-starter capable of working in an early-stage function with high ambiguity.
- Ability to travel for customer meetings, QBRs, and company offsites (10–20%).
Responsibilities
- Own the renewal cycle for a 100+ account book to ensure on-time contract execution.
- Lead pricing conversations and defend annual price increases with customers.
- Execute proactive retention strategies for at-risk accounts in partnership with Customer Success.
- Identify and close upsell opportunities for platform modules like Appointments, Analytics, and Staff Scheduler.
- Develop account expansion plans and engage stakeholders across customer institutions.
- Conduct regular business reviews to demonstrate ROI and align on strategic priorities.
- Maintain accurate account data, deal stages, and revenue forecasts in Zoho CRM.
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