Director of Account Management
New
Based in United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementStakeholder managementCRMCustomer Success
Requirements
- 7+ years of experience in Account Management, Customer Success, Consulting, Implementation, or a related customer-facing leadership role.
- Proven experience leading, coaching, and developing high-performing customer-facing teams.
- Strong operational and analytical capabilities, with a track record of building scalable programs, processes, and systems.
- Demonstrated success managing executive-level customer relationships and navigating complex customer challenges.
- Excellent communication, presentation, and stakeholder management skills with the ability to influence across all organizational levels.
- Experience balancing strategic initiatives with hands-on execution in fast-moving and evolving environments.
- Proficiency with CRM platforms, customer success tools, and data-driven decision-making methodologies.
- Ability to collaborate effectively across Sales, Product, Operations, and Leadership teams.
Responsibilities
- Lead, mentor, and develop a team of Account Managers, fostering a culture of accountability, customer advocacy, and continuous improvement.
- Define and enhance customer engagement strategies, service models, and value delivery frameworks to support long-term customer success.
- Design and implement scalable processes, workflows, and customer programs that improve operational efficiency, retention, and growth outcomes.
- Build and optimize systems, tools, and data-driven processes that enable teams to support an expanding customer portfolio effectively.
- Act as a senior escalation point for complex customer issues, collaborating with internal stakeholders to drive resolutions and improve customer experiences.
- Establish coaching and performance management frameworks that support employee development and measurable business results.
- Partner with Sales and Customer Success teams on strategic customer opportunities, executive relationship management, and seamless customer lifecycle transitions.
- Collaborate across departments to align customer strategies with business objectives and support sustainable organizational growth.
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