Vice President, Business Systems & Transformation
New
Based in the United StatesFull-TimeVp
SalaryCompetitive executive compensation package aligned with VP-level market benchmarks. Performance-based bonus and long-term incentive opportunities.
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Job Details
- Experience
- 12+ years
- Required Skills
- SalesforceCRMChange Management
Requirements
- 12+ years of experience in business systems leadership, enterprise applications, or digital transformation roles within complex organizations.
- Proven expertise in designing and optimizing quote-to-cash processes, ideally within SaaS or technology-driven environments.
- Deep hands-on knowledge of platforms such as Salesforce, Gainsight, billing/subscription systems, CCaaS/contact center tools, and customer support technologies.
- Strong track record of leading large-scale, cross-functional transformation initiatives with measurable business impact.
- Executive presence with the ability to influence senior leadership and drive alignment across diverse stakeholders.
- Experience developing business cases, technology roadmaps, and long-term systems strategies.
- Strong understanding of subscription-based business models and revenue operations.
- Excellent communication, leadership, and change management skills.
- MBA or equivalent advanced degree is considered an asset.
Responsibilities
- Define and lead the enterprise business systems strategy, including CRM, ERP, Customer Success, Billing, Contact Center, and data/reporting platforms.
- Conduct a full assessment of the current systems landscape, identifying gaps, inefficiencies, and opportunities for automation.
- Design and optimize the end-to-end quote-to-cash lifecycle, spanning lead management, quoting, contracting, onboarding, billing, and renewals.
- Oversee the architecture and integration of enterprise platforms such as Salesforce, Gainsight, CCaaS solutions, and billing systems.
- Establish governance frameworks for business systems investments, prioritization, and transformation initiatives.
- Lead cross-functional collaboration with Finance, Revenue Operations, Customer Success, Support, Product, IT, and executive stakeholders.
- Define KPIs and success metrics to measure transformation impact and ensure continuous improvement.
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