Solutions Engineering, Post-Sales
New
CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- PythonSQLIoTJavaMicrosoft Power BISalesforceC#JiraRESTful APIs
Requirements
- 3–5 years of experience in Solutions Engineering, Sales Engineering, Software Engineering, or technical customer-facing roles.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong understanding of IoT, telematics systems, APIs, and cloud-based platform architectures.
- Experience working with programming languages such as Python, SQL, Java, or C#, and familiarity with API integrations.
- Knowledge of data analysis and visualization tools such as Power BI or Apache Superset is an asset.
- Experience with CRM, ticketing, and agile tools such as Salesforce and JIRA.
- Strong problem-solving skills with the ability to diagnose technical challenges and design practical solutions.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
- Customer-first mindset with a strong focus on relationship building and long-term success outcomes.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Willingness to travel up to 20% as needed.
Responsibilities
- Act as the primary technical advisor for partners and customers, providing deep expertise across IoT, telematics, APIs, and platform capabilities.
- Lead technical discovery sessions, requirements gathering, demonstrations, and solution design activities across the post-sales lifecycle.
- Translate complex customer challenges into scalable, integrated solutions using the platform’s ecosystem and open APIs.
- Collaborate closely with sales, customer success, product, and channel teams to ensure successful solution adoption and customer outcomes.
- Support partners in optimizing their use of the platform through training, enablement, and best-practice guidance.
- Identify opportunities for expansion, revenue growth, and improved customer engagement within existing accounts.
- Gather and relay customer and partner feedback to internal product teams to influence platform improvements and roadmap priorities.
- Maintain accurate documentation of solution designs, customer engagements, and technical deliverables.
- Ensure high levels of customer satisfaction through responsive, accurate, and proactive technical support.
- Contribute to continuous improvement of processes, tools, and technical methodologies within the post-sales organization.
View Full Description & ApplyYou'll be redirected to the employer's site
