Inbound Sales Team Manager
New
Mexico; Fully remote position within LATAM, U.S. business hours (Pacific Time)Full-TimeManager
Salary$1,800 USD
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceTrainingRecruitment
Requirements
- Prior experience working in a home services industry (e.g., roofing, HVAC, remodeling, solar, landscaping, restoration, or similar).
- Proven experience building and managing remote teams focused on inbound customer service, scheduling, or appointment setting.
- Strong background in recruiting, training, and managing lower-cost remote team members at scale.
- Demonstrated ability to create operational processes, scripts, and training frameworks from scratch.
- Experience managing performance metrics such as lead response time, booking rates, and conversion KPIs.
- Strong leadership and people management skills with the ability to motivate distributed teams.
- Excellent English communication skills, both written and verbal.
- Highly reliable, organized, and comfortable working U.S. business hours (Pacific Time).
- Strong problem-solving mindset with the ability to improve systems and processes proactively.
- Hands-on experience managing operational teams in fast-paced, service-oriented environments.
Responsibilities
- Build, recruit, onboard, and manage a remote inbound sales and scheduling team responsible for handling homeowner inquiries and booking appointments.
- Design and implement scalable processes, scripts, workflows, and training materials to ensure consistent service quality and performance.
- Ensure inbound leads are responded to quickly, accurately, and professionally to maximize conversion into scheduled appointments.
- Monitor team performance, productivity, and quality metrics, taking corrective action when necessary.
- Coach, mentor, and support team members to improve performance and meet booking and service KPIs.
- Maintain strong appointment-setting rates and continuously identify opportunities to improve conversion efficiency.
- Oversee day-to-day team operations, ensuring reliability, accountability, and adherence to standards.
- Identify hiring needs, manage recruitment of remote low-cost talent, and build effective onboarding programs.
- Report performance results to leadership and provide actionable recommendations for operational improvements.
- Foster a motivated, high-accountability team culture aligned with business objectives.
View Full Description & ApplyYou'll be redirected to the employer's site
