Technical Support Consultant
New
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SupportYourAppTechnical Support
Warsaw, Masovian Voivodeship, Poland. Prague 1, Prague, Czechia. Bucharest, Bucharest, Romania. Sofia, Sofia City Province, Bulgaria. Bratislava Region, Slovakia. Budapest, Budapest, HungaryContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (at least C1 for both spoken and written)
- Experience
- At least 1 year of experience in customer support
- Required Skills
- Technical supportAnalytical thinkingCustomer support
Requirements
- Excellent English skills (at least C1 for both spoken and written)
- At least 1 year of experience in customer support
- Excellent writing and communication skills
- Ability to learn and follow precise procedures
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 16GB of RAM
- Stable internet connection (minimum 45 Mbps download and 20 Mbps upload)
- Experience with CRM systems (plus)
Responsibilities
- Deliver outstanding customer support via phone, emails and chats
- Escalate complex cases to the internal team
- Assist customers with inquiries regarding device additions, login guidance, password retrieval, cancellations, policy & subscription questions
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
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