Customer Support Consultant
New
S
SupportYourAppCustomer Support
Kraków, Lesser Poland Voivodeship, Poland. Wrocław, Lower Silesian Voivodeship, Poland. Lublin, Lublin Voivodeship, Poland. Lviv, Lviv Oblast, Ukraine. Kyiv, Kyiv city, Ukraine. Rivne, Rivne Oblast, Ukraine, Monday–Friday, 9 AM–5 PM CETContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (at least B2+), Polish (at least C1)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Excellent English (at least B2+ level) communication skills.
- Excellent Polish (at least C1 level) communication skills.
- Experience in a customer support role.
- Tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms.
- Customer-oriented and responsible attitude.
- Personal computer with at least 8GB of RAM.
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
- Experience with Technical Support is a plus.
Responsibilities
- Provide exceptional technical support via calls, chats, and emails.
- Resolve support inquiries of various difficulties, including how-to guidance and product assistance.
- Gather required technical information to ensure the resolution of complex cases.
- Ensure customers' satisfaction with any interaction.
- Maintain working knowledge of our client’s products and services.
- Securely work with customers’ sensitive information.
- Troubleshoot common issues using the knowledge base and update transaction statuses when needed.
- Escalate complex, repetitive, or merchant-related issues to L2 team.
- Ensure proper case handling and follow-up to support timely issue resolution.
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