Senior Technical Support Engineer
New
Poland, flexible working hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonHTMLCSSJavascriptTechnical supportSoftware EngineeringDistributed Systems
Requirements
- 5+ years in software engineering or technical support with strong coding experience.
- Proficiency in Python, JavaScript, HTML, and CSS.
- Experience with distributed systems, web security, and large-scale applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Familiarity with coding using AI agents.
- Ability to read and understand all code contributed.
- Familiarity with support systems, ticketing tools, or automation/scripting is a plus.
- Experience with Grafana, SQL, ClickHouse, Redash is a plus.
- Experience supporting enterprise clients is a plus.
Responsibilities
- Troubleshoot complex backend and frontend issues for enterprise customers.
- Work with Engineering, Product, and Security teams to find root causes and implement solutions.
- Help improve the product by debugging, prototyping, or building small automation tools.
- Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
- Mentor other support engineers and enhance team processes and documentation.
- Build strong customer relationships through clear, proactive communication.
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