Bilingual Customer Service & Sales Assistant
New
V
ValatamCustomer Service Sales
Colombia. Ecuador. El Salvador. Nicaragua. Guatemala. Venezuela, Bolivarian Republic ofFull-TimeEntry
SalaryUS$783 – US$957 per month (based on experience and qualifications)
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Job Details
- Languages
- Fluent English (C1/C2) and Spanish
- Experience
- 1–2 years
- Required Skills
- Business DevelopmentCustomer serviceMicrosoft OfficeCRMCustomer SuccessGoogle Workspace
Requirements
- Fluent English (C1/C2) and Spanish
- 1–2 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development
- Strong communication and problem-solving skills
- Proficiency with Google Workspace, Microsoft Office, and CRM tools
- KPI-driven, agile, and coachable mindset
- Availability to work rotating 8-hour shifts (40 hours/week), including possible weekends
- Home office setup: Laptop (2010 or newer) with 8GB RAM
- Internet speed of 50 Mbps or higher with a backup connection
- Quiet and professional workspace
- Ability to commit to the role for the first 4 months without travel
Responsibilities
- Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm.
- Educate potential customers on available services, procedures, and solutions while creating a positive customer experience.
- Build strong customer relationships and represent the brand professionally during every interaction.
- Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics.
- Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence.
- Accurately document customer interactions and maintain records within CRM and internal systems.
- Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs.
- Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.
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