Customer Service & Operations Assistant
New
S
SidekickDTC E-commerce
Mexico. Argentina. Chile. Costa Rica. Brazil. ColombiaFull-TimeMiddle
Salary1,300 - 1,600 USD per month
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Job Details
- Experience
- 3+ years
- Required Skills
- ShopifyOperations ManagementCustomer serviceZendesk
Requirements
- 3+ years in operations, logistics, fulfillment, or e-commerce coordination (DTC or 3PL experience preferred).
- Hands-on experience with Shopify or similar e-commerce platforms.
- Customer service queue experience with a professional tone.
- Ability to manage multiple operational tasks (container issues, CS escalations) simultaneously.
- Proficiency with help desk platforms (e.g., Gorgias, Zendesk, Commslayer, Re:amaze).
- Expertise in spreadsheet management.
- Strong written communication skills with a focus on documentation.
- Self-directed and reliable in a remote work setting.
Responsibilities
- Monitor daily order flow across US, Canadian, and UK 3PLs and resolve shipping exceptions.
- Liaise with 3PL partners regarding damaged units, fulfillment errors, and returns.
- Coordinate inbound shipments, track containers, and maintain accurate inventory records.
- Pull operational reports such as shipping SLAs and return rates to identify anomalies.
- Work customer service tickets (WISMO, refunds, replacements) in Commslayer.
- Execute returns reduction strategies by providing solutions instead of refunds.
- Reconcile credit notes and manage sales order invoicing.
- Improve automation, macros, and AI agent training within customer service systems.
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