Service Delivery Manager
New
Remote, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting; Three (3) to Five (5) years of information security or cyber security experience.
- Required Skills
- Project ManagementCybersecurity
Requirements
- 3-5 years of information security or cyber security experience.
- 1-2 years of experience managing professional or managed services engagements in an information security setting.
- Extensive knowledge of Threat Detection and Exposure Management operations.
- Experience with XDR solutions, preferably Microsoft Defender or SentinelOne.
- Superior influence, negotiation, and crisis management skills.
- Ability to develop and present high-impact messages to executive-level management.
- Proven ability to lead and coordinate global and virtual teams.
- Strong analytical, organizational, and project management capabilities.
- BA/BS in Business Administration, Finance, Computer Science, or equivalent experience.
Responsibilities
- Prioritize and execute resources for customer contract support and delivery.
- Ensure customer satisfaction to meet CSAT objectives.
- Provide strategic account support with technical and operational insights.
- Manage resource forecasting, requirements, and staffing to meet demand.
- Oversee financial execution of programs, maintain budgets, and present reliable forecasts.
- Manage and grow executive customer relationships for strategic accounts.
- Lead the development of organizational business operating plans.
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