Project Manager, Service Delivery
New
Based in United StatesFull-TimeManager
SalaryCompetitive salary ranging from $77,100 to $118,600 annually
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Job Details
- Experience
- 5–10 years
- Required Skills
- Project ManagementBudgetingRisk ManagementStakeholder management
Requirements
- 5–10 years of experience in project management within telecommunications, fiber infrastructure, or related technical services environments
- Strong understanding of fiber networks, including lit services, dark fiber, Ethernet, waves, and related connectivity solutions
- Experience managing complex, multi-stakeholder technical projects with external customer engagement
- Excellent communication and stakeholder management skills, with the ability to influence across internal and external teams
- Strong analytical and problem-solving skills with experience in risk management and conflict resolution
- Ability to manage multiple concurrent projects in a fast-paced, deadline-driven environment
- Familiarity with fiber engineering, outside plant operations, permitting, construction, and field deployment processes
- Proficiency in project management tools, reporting dashboards, and performance tracking systems
- Self-driven mindset with strong ownership, accountability, and customer advocacy orientation
Responsibilities
- Lead end-to-end project delivery for lit and dark fiber services, including kickoff, planning, execution, and closure
- Manage project scope, timelines, budgets, and milestones while ensuring alignment with contractual and technical requirements
- Serve as the primary customer-facing point of contact, ensuring clear communication, expectation management, and issue resolution
- Coordinate cross-functional teams across engineering, network operations, sales, procurement, and field services
- Develop, maintain, and track detailed project plans, schedules, and dependencies across multiple concurrent projects
- Monitor and report on project performance metrics, KPIs, and service delivery outcomes for internal and customer business reviews
- Identify and manage risks, dependencies, and issues while implementing mitigation strategies
- Support budgeting and forecasting activities in collaboration with outside plant and operational teams
- Drive continuous improvement by refining processes, reporting tools, and project management methodologies
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