Client Experience Manager, Payment Integrity
New
R
Rialtic, Inc.Healthcare Technology
Atlanta, GA or RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5-7 years
- Required Skills
- Technical support
Requirements
- 5-7 years of experience in operations or client experience/success functions
- Previous experience in payment integrity is required
- Understanding of healthcare operations and reporting needs
- General understanding of a payer organization
- Ability to travel frequently
- Process-oriented mindset
Responsibilities
- Work with Client Experience Analysts to identify actionable insights from healthcare claims data and results
- Review all client-facing reporting for accuracy, including policy customization impacts and claim trends
- Communicate actionable findings to internal leadership, Client Success, and Go-to-Market teams
- Support user onboarding, account setup, and management of access permissions
- Provide hands-on training for the Rialtic platform for new and existing users
- Act as the primary contact for client inquiries, technical support, and key deliverables
- Facilitate and communicate conversations regarding invoices and SLAs
- Monitor client usage and health on the Rialtic platform to improve client experience processes
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