- Grow and lead a high-performing team of Content Policy Managers and Analysts
- Serve as a player-coach, creating an environment of ownership, resilience, and high accountability
- Research potential policy defects and resolve inquiries submitted by clients and colleagues
- Troubleshoot policy defects and collaborate with Content and Engineering teams to adjust and resolve policy design
- Lead root cause analysis (RCA) of identified policy defects to determine additional controls needed
- Proactively leverage policy utilization trend data to monitor, investigate, and mitigate insight rate anomalies
- Leverage data to identify and develop process changes, automation/tooling enhancements, and scalable, AI-enabled approaches
- Partner with Product and Engineering teams to define and drive strategic Content platform enhancements
- Lead the ongoing maintenance of Rialtic’s policy library to ensure policies remain accurate and up-to-date
- Lead the implementation of new CPT, HCPCS, and ICD-10 codes across Rialtic’s policy library
- Manage Rialtic’s subscriptions to Content reference sources and serve as vendor relationship manager
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