Integration Specialist - Municipal Metering
Based in the United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceMicrosoft OfficeTechnical supportCRM
Requirements
- Bachelor’s degree preferred, or equivalent practical experience in technical support or customer service environments.
- Experience in utility systems, AMR/AMI technologies, municipal water utilities, or related technical domains is highly desirable.
- Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
- Experience working with CRM or ticketing systems such as Salesforce or Zoho Desk preferred.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Ability to manage multiple priorities and support tickets in a fast-paced environment.
- Strong organizational skills with attention to detail and accurate documentation practices.
- Experience delivering training or presentations to technical and non-technical audiences.
- Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint, SharePoint).
- Customer-focused mindset with patience and professionalism in high-pressure support situations.
- Willingness and ability to travel approximately 15% as required.
Responsibilities
- Provide primary technical support for municipal metering systems, ensuring timely resolution of customer issues through phone, remote access, and ticketing systems.
- Troubleshoot and diagnose system, integration, and configuration issues across utility metering platforms and related software.
- Monitor, manage, and prioritize support tickets to ensure consistent communication and resolution quality.
- Document troubleshooting steps, resolutions, and customer interactions accurately within support and CRM systems.
- Collaborate with internal teams including support, sales, and project management to escalate and resolve complex issues.
- Support system integration and deployment activities for municipal utility customers.
- Deliver technical training and guidance to customers, field technicians, and internal stakeholders.
- Assist with onboarding and implementation processes for new municipal metering systems.
- Maintain strong knowledge of Neptune systems and related utility metering technologies.
- Contribute to continuous improvement of support processes and customer experience.
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