CyberSheath

👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

Posted about 7 hours ago

📍 United States

💸 70000.0 - 85000.0 USD per year

🔍 Cybersecurity

🔧 Requirements

Minimum of 3 years’ experience in Threat Analysis and Threat intelligence
At least 2 years' experience working in a SOC
First-hand working experience with industry leading SIEM/SOAR tooling/providers
Prior experience with Sumo Logic, Google Chronicle, Azure Sentinel is a strong plus
Advanced understanding of query languages
Working Kusto (KQL) knowledge is a plus
Networking experience (TCP/IP, Routing, RFC 1918, VPN/Zero-Trust Networking)
Strong experience with Office 365 / Entra ID Ecosystems
GCC-High Experience is a plus
Possess strong troubleshooting, problem-solving, and verbal/written communication skills
Excellent communication skills to communicate with support personnel, customers, and managers
Demonstrated ability to work in a team environment
Must be a U.S. Citizen and reside within the United States or its Territories

💡 Responsibilities

Analyze, respond, document and report on potential security incidents identified in customer environments
Work with partners to maintain an understanding of security threats, vulnerabilities, and exploits that could impact systems, networks, and assets
Serve as an incident coordinator for security events that require urgent response, containment, and remediation
Develop and maintain Security tooling playbooks/runbooks
Continuously review and optimize existing technical processes, configurations, rulesets, technologies
Provide analysis on various security enforcement technologies including, but not limited to SIEM, anti-virus, content filtering/reporting, malware prevention, firewalls, intrusion detection systems, web application firewalls, messaging security platforms, vulnerability scanners etc.
Actively research current threats and attack vectors being exploited in the wild
Actively work with associate analysts and perform investigations on escalations
Ability to discuss security posture with multiple clients and make recommendations to better their holistic security approach

CybersecurityAzureLinuxComplianceNetworkingRisk Management

Posted about 7 hours ago

Posted 7 days ago

💸 45000.0 - 60000.0 USD per year

🔍 Cybersecurity

🔧 Requirements

Excellent Customer Service skills: such as telephone skills, communication skills, active listening and customer-care
Prior experience in a Managed Services environment with knowledge of support tools, techniques, and how technology is used to provide IT services
Ability to match proper technical resources to technical issues appropriately
Positive attitude, self-motivated with the ability to work in a fast-moving environment
Ability to work in a team and communicate effectively
Typing skills to ensure quick and accurate entry of service request details
2-4 years prior customer service experience

💡 Responsibilities

Responsible for coordinating the schedules of remote and field technical resources
Create and assign service requests as they arrive through phone, email, or other means
Escalate support tickets related to technical solutions such as computer desktop and network troubleshooting
Organize technician schedules to ensure schedules are efficient and productive
Responsible for ensuring communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Act as a point of contact for clients for all types of service requests
Monitor open service tickets and escalate requests to other team members as necessary to ensure the team is meeting customer SLA’s
Report the utilization of IT Support resources and successful completion of service requests to the appropriate resources
Responsible for ensuring prompt entries for time and expenses as they occurWhere applicable, support end-users in same-call resolution activities (e.g. password resets)
Additional duties as assigned.

Posted 7 days ago