Customer Success Manager
New
Austria, Germany, SwitzerlandFull-TimeSenior
SalaryCompetitive salary and performance-based bonuses.
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementComplianceAccount ManagementRisk ManagementCRMCustomer Success
Requirements
- Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or a related field.
- 5+ years of experience in sustainability consulting, with a focus on lifecycle assessment (LCA).
- Proven experience in customer success, account management, or related roles with large enterprise manufacturing clients.
- Solid understanding of risk management, compliance, and cost optimization in the context of sustainability.
- Strong project management skills, with the ability to develop and execute detailed project plans.
- Excellent communication and interpersonal skills.
- Technical proficiency in sustainability software tools and platforms.
- Ability to work independently in a remote environment.
- Experience with European regulatory environments and sustainability standards.
- Familiarity with customer success platforms and CRM tools.
- Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications).
Responsibilities
- Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals.
- Offer domain and technical support on risk management, compliance, and cost optimization.
- Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics.
- Drive customer renewals by ensuring they achieve their desired outcomes with our solutions.
- Identify opportunities for upselling and cross-selling to promote customer growth.
- Collaborate with customers to develop project plans, ensuring accountability and success.
- Work closely with the implementation team to ensure smooth onboarding and ongoing customer success.
- Create and maintain success sheets, project documentation, and other materials.
- Monitor and report on customer progress to internal stakeholders.
- Act as the voice of the customer within the organization, advocating for their needs.
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