Danish Speaking Customer Agent
M
Mercier Consultancy GroupConsumer Electronics
Remote work flexibility within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary reflective of your experience and language skills
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Job Details
- Languages
- Danish
- Required Skills
- Problem SolvingCustomer serviceActive listeningTechnical supportCRM
Requirements
- Native or fluent Danish language skills (spoken and written).
- Passion for consumer electronics.
- Strong aptitude for explaining technical products and features.
- Previous experience in customer service, technical support, or a client-facing role is advantageous.
- Excellent communication, active listening, and problem-solving skills.
- Customer-first mindset.
- Comfortable working in a remote environment.
- Reliable internet connectivity.
- Strong self-motivation and ability to manage time independently.
Responsibilities
- Provide outstanding customer support to Danish-speaking clients via phone, email, and live chat, addressing inquiries related to Dyson's consumer electronics products.
- Assist customers with product troubleshooting, technical guidance, and step-by-step support.
- Process customer orders, returns, warranty claims, and repairs according to company procedures.
- Educate customers on product features, benefits, and correct usage.
- Document customer interactions and case details accurately within the CRM system.
- Collaborate with cross-functional teams to ensure seamless customer journeys.
- Identify and escalate recurring product or service issues to appropriate departments.
- Meet or exceed individual and team performance targets for customer satisfaction and resolution.
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