Fleet Assist Account Manager
New
M
Merchants FleetFleet Management
Merchants Feet HQ in Hooksett, NH or remoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisMicrosoft ExcelMicrosoft Office SuiteClient relationship management
Requirements
- Exceptional relationship-building and client service skills.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Proven ability to solve problems, make sound decisions, and think critically in complex situations.
- Experience analyzing data and translating insights into actionable recommendations.
- Ability to advocate for clients while balancing business objectives.
- Comfort working independently while also thriving in a collaborative team environment.
- Strong technical proficiency with CRM systems, Microsoft Office Suite, and Excel.
- Ability to travel to client and prospect locations as needed.
Responsibilities
- Build strong, consultative relationships with clients and become a trusted extension of their team.
- Partner with clients and internal stakeholders to develop account strategies that support fleet goals and business objectives.
- Manage day-to-day client requests and activities while ensuring alignment with client policies, priorities, and expectations.
- Proactively identify opportunities to improve fleet performance, reduce costs, and enhance operational efficiency.
- Analyze fleet data and reporting to provide insights and recommendations that support informed decision-making.
- Serve as the voice of the customer, partnering with internal teams to enhance processes, programs, and client outcomes.
- Support client compliance initiatives by executing policies, monitoring adherence, and communicating non-compliance concerns to key stakeholders.
- Lead client-specific projects and contribute to initiatives that strengthen and grow the Fleet Assist program.
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