Bilingual Resident Support
New
Brazil; Must be currently based in Latin America, Stable US business hours scheduleFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- 1–2 years
- Required Skills
- Customer support
Requirements
- 1–2 years of experience in property management, leasing support, resident relations, or customer service roles.
- Fluent in English and Spanish, both written and spoken.
- Experience with resident retention, lease renewals, or customer support processes is highly desirable.
- Familiarity with property management software such as AppFolio, Buildium, or Yardi is a plus.
- Strong communication, empathy, and conflict resolution skills.
- Highly organized with the ability to manage multiple cases and deadlines simultaneously.
- Proactive, patient, and resident-focused mindset.
- Ability to work independently in a remote environment.
- Must be currently based in Latin America with a reliable internet connection and remote-ready setup.
Responsibilities
- Provide bilingual (English–Spanish) support to residents regarding billing, leasing, maintenance, and community-related inquiries.
- Manage the full lease renewal process, including tracking expirations, sending renewal offers, and processing signed agreements.
- Identify at-risk residents and implement proactive retention strategies to reduce non-renewals.
- Serve as a liaison between residents, property managers, and vendors to ensure clear and effective communication.
- Handle escalations professionally, ensuring timely resolution of resident concerns.
- Conduct proactive outreach to residents approaching lease end dates to encourage renewals.
- Maintain accurate records of interactions, renewals, and resident updates in property management systems.
- Support administrative tasks such as reporting, renewal tracking, and resident communication updates.
- Assist with onboarding new residents and ensuring a smooth transition into the community.
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