Remote E-commerce Support Agent (AI Tools)
New
H
Hire HangarE-commerce
South Africa - Cape Town, Chile - Santiago, South Africa - Johannesburg, Morocco - Rabat, Morocco - Casablanca, Columbia - Medellín, Peru - Lima, Mexico - Mexico City, Argentina - Buenos Aires, Panama - Panama City, Papua New Guinea - Port Moresby, US Time Zones (EST–PST)ContractMiddle
Salary1,700 - 2,200 USD per month
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Job Details
- Required Skills
- ShopifyCustomer supportGoogle WorkspaceZendesk
Requirements
- Previous experience supporting customers in an e-commerce environment
- Practical experience using AI tools to assist with written customer communication
- Prior experience working remotely for US or UK-based companies
- Fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar)
- Strong multitasking and prioritization skills
- Comfort working with high ticket volumes and repetitive workflows
- Experience with Shopify, WooCommerce, or similar platforms (preferred)
- Familiarity with customer support metrics such as CSAT and response times (preferred)
- Experience supporting omnichannel customer service operations (preferred)
Responsibilities
- Respond to customer inquiries related to orders, returns, refunds, and shipping
- Use AI tools to assist with response drafting and ticket categorization
- Manage high-volume support queues across email and chat
- Ensure accurate and empathetic customer communication
- Update customer and order records within support and e-commerce systems
- Identify recurring issues and flag trends to the broader team
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