Support Representative (Spanish Bilingual)
New
MexicoFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in Spanish and English, both written and verbal.
- Required Skills
- Customer serviceDocumentationCustomer support
Requirements
- Fluent in Spanish and English, both written and verbal.
- Excellent communication skills with a customer-centric approach.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficient in basic computer applications.
- Comfortable using communication tools such as email and messaging platforms.
- Ability to adapt to changing business needs.
- Primary internet connection at least 15mbps and backup at least 10mbps.
- Primary computer with i5 processor and 8GB RAM, plus an i3 processor backup.
- Webcam and noise-canceling USB headset.
- Quiet, dedicated home office space.
- Smartphone.
Responsibilities
- Initiate outreach to clients regarding document submissions, invoice payments, and general inquiries.
- Request and guide clients through the accurate completion and signing of necessary documents.
- Notify clients of overdue invoices and assist with payment processing.
- Handle incoming client calls regarding documents, payments, and company business model inquiries.
- Educate clients on company services, business model, and relevant procedures.
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