Technical Support Representative, Tier 1
New
MexicoFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft OfficeLinuxTechnical supportCustomer supportSaaS
Requirements
- Bachelor’s degree or applicant with experience working in a customer support role
- Fluent spoken/written English
- Proven customer service, technical support, or product support experience in a client-facing environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple projects
- Excellent computer skills
- Knowledge of Windows, Mac, or Linux
- Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas)
- Good understanding of Microsoft Office products
- Excellent planning and organisational skills
Responsibilities
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
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