Application Support Engineer
New
Based in the United States, Central or Pacific Time ZoneFull-TimeMiddle
SalaryApproximately $107,500 – $120,750
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSSQLJava.NETServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
- 3+ years of experience in application support or similar production support roles in a cloud-based environment (AWS preferred).
- Strong SQL skills with experience writing complex queries, joining tables, and working with stored procedures.
- Experience supporting Java-based (Tomcat, JBoss) or .NET applications in production environments.
- Hands-on experience with ITSM tools such as ServiceNow, Remedy, or similar ticketing systems.
- Familiarity with monitoring and observability tools such as Splunk or other APM platforms.
- Experience working in ITIL-based environments; ITIL certification is a plus.
- Strong analytical, troubleshooting, and incident management skills, with the ability to manage multiple priorities under pressure.
- Excellent communication skills and ability to collaborate across technical and non-technical teams.
- Willingness to participate in a 24/7 on-call rotation, including evenings and weekends when required.
Responsibilities
- Provide L2/L3 production support by troubleshooting application and system issues, responding to alerts, and driving timely incident resolution in line with SLA commitments.
- Monitor application and AWS cloud infrastructure health, perform routine checks, and proactively identify risks or performance degradation.
- Investigate and resolve complex technical and data-related issues using SQL queries, ensuring data integrity and preventing recurrence.
- Support application releases, patches, and upgrades by performing validation and post-deployment shakeout activities.
- Participate in on-call rotation to handle critical incidents, including off-hours response, escalation, coordination, and root cause analysis.
- Develop and maintain operational documentation, runbooks, and knowledge base articles to improve resolution efficiency and team effectiveness.
- Collaborate with product, development, SRE, and operations teams to enhance system stability and drive continuous improvement initiatives.
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