Sr. DevOps Support Engineer
New
B
BuildkiteCI/CD Platforms
This role is remote and requires someone to be located in the US, Pacific Standard Time., Pacific Standard TimeFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSBashGCPKubernetesRuby on RailsAzureGoCI/CDLinuxTerraform
Requirements
- Deep commitment to delivering world-class support with empathy and patience
- Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- Solid experience with CI/CD tools and platforms
- Experience with Linux
- Experience with AWS, GCP, or Azure
- Experience with Terraform and Kubernetes
- Confident in independently tackling complex technical issues
- Skilled at articulating technical detail clearly to customers and internal teams
Responsibilities
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- Publish documentation updates and proactive communications that improve the customer journey
- Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
- Own and improve support workflows, simplifying how the team operates and delivers
- Share learnings from customer work to strengthen alignment with Product and Engineering
- Mentor peers and foster an inclusive, supportive environment within the team
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