Head of Risk Operations
New
T
Tilt FinanceFintech / Lending
Remote - USFull-TimeManager
Salary$150K - $180K; $150K – $180K • Offers Equity • Offers Bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years in fraud, disputes, and overall risk operations, including 3+ years leading teams
- Required Skills
- SQLData AnalysisOperations Management
Requirements
- 8+ years in fraud, disputes, and overall risk operations.
- 3+ years experience leading teams, ideally including managing managers.
- Deep practical knowledge of consumer protection regulations (FCRA, Reg Z, Reg E, SCRA).
- Proven track record of building and scaling operations through process and automation.
- Strong command of fraud typologies across card, ACH, and P2P payments.
- Experience setting and interpreting operational metrics using SQL or BI tools.
- Proven success partnering with Compliance, Legal, Product, and Engineering stakeholders.
- Experience in a fintech, banking, or lending regulatory environment is preferred.
- Hands-on experience deploying AI or automation in operations is preferred.
Responsibilities
- Own end-to-end non-customer-facing operations including fraud prevention, dispute resolution, and back-office compliance.
- Manage and develop a team of leads, subject-matter experts, and analysts.
- Set operational goals, SLAs, and quality standards for over 30 distinct workloads.
- Define and drive a roadmap to automate manual reviews, dispute resolution, and reporting.
- Serve as the executive-facing point of contact for Risk operations.
- Partner with Legal and Compliance teams to maintain regulatory defensibility and audit readiness.
- Oversee the fraud and dispute tech stack and vendor relationships.
View Full Description & ApplyYou'll be redirected to the employer's site
