Senior Manager, Risk Operations
New
W
WrapbookProduction Payroll
Remote - US & CanadaFull-TimeManager
Salary$148.4K - $240.9K; Zone A: San Francisco, Los Angeles, Seattle, New York City, Boston, San Diego, Washington DC: $176.8K – $240.9K; Zone B: All Other US Locations: $148.4K – $202.2K; Zone C: All Locations in Canada: CA$148.4K – CA$202.2K
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Job Details
- Experience
- 5–8+ years
- Required Skills
- Data AnalysisPeople ManagementRisk Management
Requirements
- 5–8+ years of experience in workers’ compensation operations, insurance program management, or a related risk management function.
- 4+ years of people management experience in a fast-growing or high-volume environment.
- Solid knowledge of WC claim lifecycles, reserving practices, and TPA performance management.
- Strong understanding of WC policy structures, classification systems, payroll-based premium calculations, and audit processes.
- Demonstrated ability to manage vendor and broker relationships.
- Experience using claims and policy data to identify trends, build reports, and recommend operational improvements.
- Excellent communication skills with the ability to translate WC concepts for non-insurance stakeholders.
- Experience with large-deductible or self-insured WC program structures is preferred.
- Experience in entertainment, media, or staffing industry WC programs is a plus.
- Familiarity with employer-of-record (EOR) or professional employer organization (PEO) risk structures is a plus.
- ARM, CPCU, or equivalent risk management designation is preferred.
- Experience with Sedgwick or comparable national TPA platforms is preferred.
Responsibilities
- Serve as the primary operational point of contact for our TPA (Sedgwick), managing claim handling expectations, reserving practices, and escalation protocols.
- Monitor and analyze loss runs, claim frequency/severity trends, and open claim inventory to drive corrective action.
- Develop and implement risk mitigation initiatives such as safety programs and return-to-work protocols tailored to entertainment workflows.
- Drive end-to-end underwriting operations workflow including production company onboarding, classification, and policy endorsement execution.
- Manage, mentor, and develop Workers Compensation Operations and Claims Specialists.
- Leverage AI tools for research, drafting, and workflow automation, and partner to design self-serve agents.
- Track and report on Workers Compensation KPIs and SLAs across the program.
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