Operations Training Manager, Delivery
New
K
Kin InsuranceHomeowners Insurance
For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI.Full-TimeManager
Salary$100K - $115K
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in training, learning and development, operations enablement, or a related field
- Required Skills
- Data AnalysisCoachingCross-functional collaboration
Requirements
- 5+ years of experience in training, learning and development, operations enablement, or a related field
- 2+ years of experience in a leadership role with direct reports
- Experience working in a highly regulated industry such as insurance, finance, or health care
- Proven ability to lead and develop trainers or facilitators in a performance-driven environment
- Strong facilitation and coaching skills with experience delivering engaging virtual or in-person learning experiences
- Ability to translate operational needs and performance data into effective learning solutions
- Strong cross-functional collaboration skills
- Excellent organizational and program management skills, including experience managing complex training calendars
- Capacity to thrive within a high-speed, evolving landscape while managing ambiguity
Responsibilities
- Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
- Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
- Own and manage the Operations training calendar and team capacity, aligning training schedules with hiring plans, operational priorities, and program capacity
- Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
- Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
- Monitor trainee performance trends and operational metrics to evaluate training effectiveness and ensure 100% CE completion
- Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives
View Full Description & ApplyYou'll be redirected to the employer's site
