Payment Operations Manager
New
Based in the United StatesFull-TimeManager
Salary$105,000 – $135,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLData AnalysisMicrosoft Excel
Requirements
- 5+ years of experience in payment operations, with a strong focus on debit card programs.
- Proven ability to manage complex projects, including timelines, stakeholder communication, and execution tracking.
- Strong understanding of payment risk, compliance, and vendor management frameworks.
- Familiarity with relevant regulations such as PCI DSS and KYC/AML requirements.
- Experience working with card processing systems (e.g., Fiserv platforms such as Mainframe, Service Center, or Web Portal).
- Strong analytical skills with the ability to interpret large datasets and identify fraud trends or operational inefficiencies.
- Proficiency with data analysis tools such as Excel, SQL, or fraud analytics platforms.
- Experience designing and implementing data-driven fraud prevention strategies.
- Ability to collaborate effectively across Product, Engineering, Finance, and Support teams.
- Strong communication skills with experience training teams and documenting operational processes.
Responsibilities
- Serve as the main operational owner for debit card programs, acting as the primary point of contact for internal stakeholders, customers, and external partners.
- Manage and strengthen relationships with key vendors including card processors, BIN sponsors, and fulfillment providers to ensure stable and efficient operations.
- Oversee debit card supply chain workflows, including issuance, collateral ordering, and coordination with third-party providers.
- Act as system administrator for card processing platforms, troubleshooting issues and ensuring operational continuity across systems.
- Handle and resolve cardholder disputes within processing systems in a timely and accurate manner.
- Develop and implement fraud prevention rules, monitoring strategies, and risk mitigation frameworks based on data insights.
- Identify process inefficiencies and drive continuous improvements to reduce operational costs and support ticket volume.
- Maintain clear, comprehensive documentation of all operational processes to ensure consistency and knowledge sharing across teams.
- Evaluate and optimize tooling for payment operations, including fraud monitoring and reporting systems.
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