Customer Success Specialist
New
A
Aegis VenturesDigital Health
Remote within the U.S.Full-TimeMiddle
Salary$80,000 - $100,000 base salary, depending on experience and alignment with role expectations.
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Job Details
- Required Skills
- Account ManagementCustomer SuccessEHRHIPAA
Requirements
- Bachelor’s or Associate’s degree in a healthcare, life sciences, or technical field (e.g., Nursing, Optometry, Biomedical Engineering, Public Health), or equivalent clinical experience.
- Understanding of healthcare environments and clinical workflows.
- Familiarity with EHR systems and clinical data privacy standards (e.g., HIPAA).
- Excellent communication, presentation, and relationship-building skills.
- Ability to manage multiple projects with strong attention to detail.
- Medical assistants, ophthalmic technicians, and clinical support staff are strongly encouraged to apply.
- Experience in customer success, clinical training, or account management, ideally within medical devices, ophthalmology, diabetes, or healthcare IT is a plus.
- Strong preference for candidates with direct patient care experience.
- Familiarity with ophthalmic imaging or diabetic retinopathy screening is a plus.
- Prior experience in a clinical or fast-paced startup environment is a plus.
Responsibilities
- Support the client onboarding process, from leadership conversations, clinical workflow integration, to go-live support.
- Deliver engaging, hands-on training to healthcare providers and clinical staff (in-person and virtually) and provide support for live customers.
- Build strong, long-term relationships with clients; serve as their go-to resource for best practices, product usage, and troubleshooting.
- Monitor key success metrics and growth, maintaining high customer satisfaction.
- Drive adoption and expansion opportunities by understanding each client’s unique needs and aligning them with our solutions.
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