Senior Program Manager, Growth Enablement
New
T
ToastSaaS, Restaurant Technology
Remote, USAFull-TimeSenior
Salary94,000 - 192,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data analyticsChange Management
Requirements
- 5+ years of experience in Enablement Operations, Growth Marketing, Product Operations, or Program Management within a fast-paced, high-output SaaS environment.
- Deep technical expertise with digital engagement and marketing automation tools, specifically Digital Adoption Platforms (e.g., Pendo), marketing automation platforms, and advanced scheduling/LMS tech stacks.
- Strong data and analytical skills, with a proven history of using customer intent signals, web/product analytics, and attribution modeling.
- Demonstrated experience building scalable operational infrastructure or growth engines that expand audience reach and resource consumption.
- Strong change management and operational governance skills, including managing testing cycles and tracking system modifications.
- Excellent cross-functional collaboration and communication skills to bridge technical operations, product teams, and customer-facing organizations.
Responsibilities
- Own the distribution and demand creation strategy for the customer education ecosystem, engineering how customers discover and engage with learning across all modalities.
- Scale program access and operational readiness, analyzing customer consumption trends to ensure educational resources are optimized for reach and discoverability.
- Optimize the customer engagement funnel, refining the user journey from initial resource discovery to active consumption.
- Architect and manage the technology and systems stack supporting multi-modality learning, including Pendo and Learning Management Systems.
- Lead measurement, attribution, and insights for the enablement program team to track program ROI.
- Launch behavior-based engagement campaigns to intercept friction points and capture customers who have not yet engaged with critical educational resources.
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