Senior Manager, Customer Enablement
Based in United StatesFull-TimeManager
SalaryCompetitive compensation with eligibility for performance-based bonus.
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Job Details
- Experience
- 5–7+ years
- Required Skills
- Project ManagementStrategyStakeholder managementChange Management
Requirements
- 5–7+ years of experience in enablement, sales operations, strategy, learning and development, or a related field.
- Bachelor’s degree required.
- Proven experience designing and delivering scalable training programs for revenue or customer-facing teams.
- Strong stakeholder management skills with experience working closely with senior leadership and cross-functional teams.
- Excellent communication skills, with the ability to tailor messaging for both executive and frontline audiences.
- Experience with learning management systems (LMS), sales tools, and enablement platforms.
- Strong project management skills with the ability to manage multiple initiatives in a fast-paced environment.
- Experience in change management, including driving adoption of tools, processes, and behaviors across organizations.
- Highly organized, detail-oriented, and able to balance competing priorities effectively.
- Proactive, collaborative, and comfortable operating in a fully remote, cross-functional environment.
Responsibilities
- Partner with executive leadership to translate business priorities into scalable customer and sales enablement strategies aligned with company objectives.
- Design, build, and execute end-to-end enablement programs, including training sessions, workshops, playbooks, and structured learning paths.
- Develop and maintain enablement roadmaps that support product launches, GTM initiatives, and evolving sales motions.
- Measure program effectiveness through defined success metrics, including adoption, engagement, behavior change, and business outcomes.
- Gather and analyze feedback from stakeholders and sales teams to identify gaps and continuously improve enablement initiatives.
- Lead stakeholder engagement across sales, product, and operations teams, ensuring alignment and clear communication on priorities.
- Facilitate workshops, training sessions, and reinforcement programs to drive long-term adoption of tools, processes, and messaging.
- Manage multiple concurrent initiatives while ensuring clear execution plans, timelines, and accountability structures.
- Drive change management efforts that support the adoption of new processes, systems, and customer-facing practices.
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