Customer Success Manager
New
M
MewsHospitality Technology
Location: SpainFull-TimeManager
Salary€39,500–€54,000 base salary per annum, plus a 20% variable commission plan
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Job Details
- Languages
- Fluent Spanish and English
- Experience
- 3–5 years
- Required Skills
- SalesforceAccount ManagementCRMCustomer Success
Requirements
- 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role within a B2B SaaS environment.
- Proven track record of driving retention, expansion, and customer growth outcomes.
- Experience leading QBRs, account planning, and executive-level customer conversations.
- Strong commercial mindset with the ability to identify, qualify, and progress cross-sell and upsell opportunities.
- Comfortable managing complex stakeholder environments across property, regional, and executive levels.
- Fluent Spanish and English.
- Experience using Salesforce, Gainsight, or similar CRM and Customer Success platforms.
- Practical use of AI tools and automation to improve productivity.
- Ability to thrive in fast-moving, evolving environments with a high degree of ownership.
- Experience in hospitality, travel, or fintech is a plus.
Responsibilities
- Own NRR across a ~60-account portfolio in Spain, Italy, and Portugal.
- Proactively identify, qualify, and advance cross-sell and upsell opportunities across RMS, POS, Payments, and Terminals.
- Build and execute strategic QBRs and account success plans aligned to customer business objectives.
- Monitor account health and risk signals, taking proactive action on adoption and expansion.
- Navigate complex stakeholder environments across hotel groups from property-level to executive decision-makers.
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