Strategic Support Specialist - BL
New
P
PapaHealth Care
Remote USFull-Time
Salary not disclosed
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Job Details
- Languages
- Spanish or Haitian Creole
- Required Skills
- DocumentationData entry
Requirements
- Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred).
- Exceptional attention to detail and the ability to manage complex manual workflows.
- Proven ability to adapt to ambiguous or changing environments.
- Strong written communication and documentation skills.
- Proficiency in navigating multiple digital systems and data sources simultaneously.
- Ability to operate independently and exercise sound judgment.
- Bilingual skills (Spanish or Haitian Creole) strongly preferred.
- Sales background strongly preferred.
- Ability to maintain a reliable, high-speed, hardwired (Ethernet) internet connection.
- Access to a secure workspace during scheduled working hours that ensures data privacy.
Responsibilities
- Execute manual workflows and program processes that are not yet automated or standardized.
- Support the launch of new business initiatives by operationalizing early-stage processes.
- Adapt to frequent changes in program scope, requirements, and workflows.
- Maintain detailed documentation of evolving processes, requirements, and learnings.
- Partner across multiple lines of business to support member needs, health plan requirements, and external business/provider relationships.
- Perform periods of focused, detail-oriented manual data entry and workflow execution while maintaining accuracy and consistency.
- Track and reconcile referral data, eligibility criteria, and outreach requirements across multiple sources.
- Identify gaps, risks, or inefficiencies in workflows and escalate findings to leadership.
- Provide structured feedback to Operations leadership to inform automation, risk mitigation, and scalability.
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