- Serve as the primary relationship owner for a portfolio of health plan clients.
- Develop a strong understanding of each client’s goals, contract terms, performance expectations, and growth opportunities.
- Stay accountable for client performance, including retention, satisfaction, contractual commitments, and operational execution.
- Lead recurring client meetings, executive business reviews, performance discussions, and other client communications.
- Identify client risks, performance gaps, and emerging needs and drive plans to address them.
- Partner with Operations, Product, Analytics, and other Papa teams to resolve operational issues affecting clients.
- Use data and reporting to evaluate client performance, identify trends, and develop actionable recommendations.
- Identify and execute opportunities to expand client relationships through additional services, programs, or populations.
Project ManagementData AnalysisAccount Management+1 more