Client Delivery Manager
New
USA - East, US Eastern TimeContractMiddle
SalaryUp to USD 80,000 per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementCross-functional Team LeadershipAccount ManagementReportingStakeholder managementSaaS
Requirements
- 3+ years of experience managing enterprise client relationships (guide, not a hard rule).
- Proven ability to work proactively and independently while handling multiple moving parts.
- Strong critical thinking skills to identify underlying client needs beyond surface requests.
- Experience driving projects across cross-functional teams without formal authority.
- Sharp communication skills, with the ability to explain complex concepts simply.
- Genuine interest in basketball and understanding of the NBA season (Playoffs, Finals, Draft, free agency).
- Ability to work US Eastern Time hours reliably.
- Access to reliable internet for fully remote work.
Responsibilities
- Drive the account forward by proactively identifying and resolving potential issues.
- Coordinate product, engineering, delivery, and operations teams to ensure commitments are met.
- Maintain quality and substance for all deliverables shipped to the client.
- Serve as the primary point of contact for client executives and manage daily requests.
- Translate client requests into actionable priorities and next steps.
- Manage account planning, including roadmaps, renewals, and expansion opportunities.
- Own client reporting and deliver actionable insights.
- Handle incidents and escalations with calmness, setting clear expectations and driving resolutions.
View Full Description & ApplyYou'll be redirected to the employer's site
