- Support routine LMS builds, updates, and configurations using documented templates, SOPs, and established build standards.
- Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
- Manage learner enrollments, assignments, access requests, and course lifecycle updates.
- Execute standardized LMS reports, including participation, completion, and compliance tracking.
- Perform LMS quality checks prior to handoff or publishing to ensure setup accuracy and consistency.
- Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
- Troubleshoot common LMS access, navigation, enrollment, completion, and learner account issues.
- Maintain accurate records, documentation, status updates, and project artifacts related to assigned work.
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