- Manage and execute tasks in line with company SOPs and agreed regulatory standards.
- Maintain accurate records, update applicable trackers in real time, and manage high-volume emails and site communications.
- Support Rater Services Managers on assigned tasks with minimal oversight.
- Act as the primary point of contact for sites, raters, and CROs from study start-up through close-out.
- Drive project activities and deliver client deliverables on time.
- Provide operational support to site-level staff throughout the study lifecycle.
- Manage and track phase I–III clinical trial activities against the project SOW.
- Communicate key project deliverables proactively to the study PM, sponsor, or Rater Training Lead.
- Assume a Rater Training Lead role for small to medium-sized studies.
- Coordinate consultant (LEAD) communications and scheduling.
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