Delivery Lead
New
Fully remote working anywhere in Canada!, US Eastern TimeFull-TimeSenior
Salary95,000 - 110,000 CAD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementCross-functional Team LeadershipAccount ManagementClient relationship managementSaaS
Requirements
- 3+ years of experience managing enterprise client relationships.
- Proven ability to work proactively and independently with high attention to detail.
- Strong critical thinking skills to identify underlying client needs beyond initial requests.
- Capability to work effectively across teams without requiring formal authority.
- Sharp and clear communication skills for simplifying complex information.
- Ability to align work schedule with US Eastern Time hours.
- Reliable internet access for remote work.
- Genuine interest in basketball and understanding of the NBA season structure.
- Experience with modern tooling and use of AI to improve productivity.
Responsibilities
- Drive the account forward by anticipating and addressing potential issues proactively.
- Coordinate product, engineering, delivery, and operations teams to land commitments.
- Ensure the quality and substance of all deliverables sent to the client.
- Serve as the client’s main point of contact, including direct communication with executives.
- Translate client requests into clear, actionable priorities and next steps.
- Own account planning, including roadmap development, renewals, and expansion opportunities.
- Manage client reporting and documentation to ensure actionable insights.
- Handle incidents and escalations by setting clear expectations and driving resolutions.
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