Consultant, Conversational Design
New
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NeuraFlash, Part of AccentureAI & Conversational Design
Remote - Canada (Alberta, British Columbia, Ontario Only)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Business AnalysisData AnalysisUser Experience Design
Requirements
- 3+ years of experience design or business analysis.
- Customer-facing consulting experience.
- Experience communicating processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar.
- Ability to collaborate within a cross-functional team.
- Comfortable presenting design deliverables to business stakeholders.
- Experience analyzing data to identify user behaviors and inform design decisions.
- Willingness to learn new technologies like Amazon Lex, Connect, Bedrock, Salesforce Einstein, Agentforce, or Google Dialogflow.
- Experience building VUI or advanced IVR systems is preferred.
- Familiarity with generative AI/LLM systems and prompt writing is preferred.
Responsibilities
- Design conversational speech systems leveraging Agentic AI and Natural Language Understanding from AWS and Salesforce.
- Craft user experience and persona for interactions across voice, chat, SMS, and email channels.
- Lead requirement gathering, ideation workshops, and client design sessions.
- Translate high-level business goals into actionable, clear, and well-structured experience designs.
- Analyze interaction data to identify automation opportunities and make data-driven improvement recommendations.
- Work with solution architects, engineers, and QA testers to validate design objectives.
- Support customers in the adoption of Amazon Connect automation solutions.
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