Learning & Development Coach – Account Lead Enablement
New
Philippines, Tuesday to Saturday, 12:00 AM – 9:00 AM PHTFull-TimeMiddle
Salary45,000 PHP per month
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Job Details
- Experience
- At least 2 years of experience in training, coaching, or learning & development
- Required Skills
- CoachingGoogle WorkspaceNotionCanva
Requirements
- At least 2 years of experience in training, coaching, or learning & development, specifically with tenured professionals.
- Proven ability to design and build training programs, certifications, and learning frameworks from scratch.
- Strong facilitation and presentation skills for both small and large groups.
- Experience conducting skill gap analyses and translating findings into structured learning plans.
- Proficiency with digital tools for training delivery and content creation including Canva, Notion, and Google Workspace.
- Strong stakeholder management skills to coordinate with operations leads.
- Experience tracking learning data and producing clear performance reports.
- Ability to commit to a Tuesday–Saturday, 12:00 AM–9:00 AM PHT work schedule.
- Familiarity with working in a fast-paced, remote operations environment.
- Technical requirements: Computer with 8GB RAM and i5/Ryzen 5 processor or better, 40MBPS internet, noise-canceling headset, and webcam.
Responsibilities
- Design and deliver masterclasses, refresher training, and workshops for tenured team members in active operations.
- Conduct one-on-one and group coaching sessions focused on process updates, best practices, leadership, and client management.
- Build and manage assessments and certification programs to track competency across operational processes.
- Identify recurring performance gaps through data analysis and observation.
- Create targeted learning interventions to address root causes of performance issues.
- Coordinate with team leads and operations management to schedule training sessions without disrupting client service delivery.
- Maintain documentation of certification completion and competency benchmarks.
- Track and report on participation rates, assessment performance, and overall training effectiveness.
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