Dutch Speaking Customer Agent For Miele
New
M
Mercier Consultancy GroupConsumer Electronics
Suitable, quiet home working environment within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary; 2 Extra Salaries Per Year (13th and 14th salary); Monthly Performance Bonus.
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Job Details
- Languages
- Native or fluent Dutch language skills (both spoken and written)
- Required Skills
- TroubleshootingCRMCustomer support
Requirements
- Native or fluent Dutch language skills (both spoken and written).
- Strong communication and interpersonal skills.
- Solid computer literacy, including the ability to navigate CRM platforms, ticketing systems, and digital communication tools.
- Customer-first mindset with the ability to remain calm and professional under pressure.
- Genuine interest in or prior experience within the consumer electronics, home appliances, or technology support sector.
- Reliable internet connection.
- Must be able to maintain a suitable, quiet home working environment within Greece.
Responsibilities
- Deliver professional, empathetic, and solution-focused customer support to Dutch-speaking clients via phone, email, and live chat channels.
- Accurately diagnose and resolve customer enquiries related to product features, technical specifications, installation, and usage of Miele consumer electronics devices.
- Guide customers through troubleshooting processes for Miele appliances, escalating complex technical issues to the appropriate internal teams when necessary.
- Process customer orders, warranty claims, service requests, and product returns in a timely and accurate manner, maintaining meticulous records within the CRM system.
- Proactively educate customers on the full capabilities and features of Miele's premium consumer electronics portfolio, enhancing the overall ownership experience.
- Maintain an up-to-date knowledge of Miele's product updates, launches, and service policies within the consumer electronics sector to ensure accurate and informed customer communication.
- Collaborate closely with internal teams and team leaders to meet and exceed individual and team performance targets.
- Gather and document customer feedback to support continuous improvement initiatives within the customer support operation.
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