Dutch Speaking Customer Agent
New
M
Mercier Consultancy GroupConsumer Electronics
A fully remote working arrangement within GreeceFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Dutch
- Required Skills
- Customer serviceTechnical supportCRM
Requirements
- Native or fluent Dutch language skills (spoken and written).
- Valid EU passport or legal right to work within the European Union.
- Reliable internet connection and a suitable, quiet home working environment.
- Genuine interest in consumer electronics, technology, and premium lifestyle brands.
- Strong communication and interpersonal skills.
- Ability to convey technical information in a clear and friendly manner.
- Previous experience in customer service or technical support is preferred.
Responsibilities
- Deliver outstanding customer support to Dutch-speaking clients across phone, email, and live chat.
- Assist customers with enquiries related to Dyson consumer electronics products.
- Troubleshoot technical issues and guide customers through product setup, usage, and maintenance.
- Process customer orders, returns, replacements, and warranty claims.
- Log customer interactions and maintain detailed records within the CRM system.
- Stay updated with the latest Dyson product launches and innovations.
- Collaborate with internal teams to escalate complex cases and ensure prompt resolution.
- Identify opportunities to enhance the customer experience and contribute feedback for service improvement.
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