Technical Account Manager
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 3–5+ years
- Required Skills
- Project ManagementCybersecuritySalesforceSaaS
Requirements
- 3–5+ years of experience in technical account management, customer success engineering, solutions engineering, implementation, onboarding, or related customer-facing technical roles.
- Proven experience leading SaaS deployment, configuration, and integration projects.
- Strong understanding of cybersecurity concepts and the ability to engage in security-focused discussions with customers.
- Experience acting as a trusted technical advisor and managing customer relationships throughout implementation projects.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
- Strong project management, organizational, and multitasking abilities.
- Experience identifying risks, troubleshooting technical challenges, and driving successful resolutions.
- Familiarity with CRM platforms such as Salesforce or similar customer management systems.
- Fluent English communication skills, both written and spoken.
- Ability to work independently in a remote environment while managing multiple projects simultaneously.
- Strong attention to detail, accountability, and a proactive problem-solving mindset.
Responsibilities
- Manage and execute the end-to-end customer onboarding process from post-sale handoff through successful implementation and adoption.
- Lead technical deployments, platform configurations, integrations, and feature activation aligned with customer objectives and best practices.
- Deliver onboarding sessions, technical workshops, and enablement programs for customers and partners.
- Drive rapid time-to-value by helping customers achieve meaningful adoption and operational success early in their lifecycle.
- Identify onboarding risks, technical challenges, and engagement barriers, proactively coordinating solutions across internal teams.
- Serve as a technical escalation point during onboarding and implementation activities.
- Guide customers on platform optimization, security best practices, and configuration improvements.
- Collaborate closely with Customer Success teams to ensure smooth transitions from onboarding to long-term account management.
- Monitor project milestones, onboarding progress, adoption metrics, and customer health indicators.
- Contribute customer insights and feedback to Product, Support, and Engineering teams to improve solutions and customer experiences.
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