Customer Service Phone Agent

New

United StatesFull-TimeMiddle

Salary$18 - $21 per hour

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Job Details

Experience: At least 1 year of experience providing phone-based customer support
Required Skills: Active listeningCRMCustomer supportZendesk

At least 1 year of experience providing phone-based customer support in a high-volume environment.
At least 3 months of sales experience, including recommending products or services to customers.
Previous experience working successfully in a remote work environment.
Experience using customer service, contact center, or CRM platforms.
Ability to quickly learn new systems and tools.
Strong verbal communication skills, active listening skills, and a professional phone presence.
Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
Ability to work independently and solve problems with minimal supervision.
Ability to maintain a dedicated, distraction-free, and quiet workspace during working and training hours.

Deliver exceptional customer experiences by serving as the primary point of contact for inbound phone inquiries.
Support customers by answering questions related to products, orders, subscriptions, promotions, and company policies.
Resolve customer concerns efficiently and empathetically to build trust and strengthen loyalty.
Process customer transactions accurately, including orders, returns, exchanges, and account updates.
Recommend products and solutions that align with customer needs to help customers make informed purchasing decisions.
Promote and upsell products through consultative conversations.
Achieve performance goals related to customer satisfaction, call quality, productivity, and sales outcomes.
Maintain accurate customer records and document interactions within company systems.
Collaborate with cross-functional teams to investigate and resolve complex customer issues.

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