Customer Service Market Coordinator
New
V
Vesta HomeInterior design, staging
Los Angeles, California, United States. San Francisco, California, United States, PST (Pacific Standard Time)Full-TimeMiddle
Salary50,000 - 65,000 USD per year
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTime ManagementCross-functional collaborationCRM
Requirements
- Excellent communication and problem-solving skills.
- Self-motivated, proactive, and able to work independently.
- Strong time management skills with the ability to thrive in a fast-paced environment.
- Client-focused personality with a friendly tone matching the company brand.
- Ability to multitask and prioritize daily responsibilities.
- Capacity to work cross-functionally with operations, sales, and design teams.
- Availability to work on a PST (Pacific Standard Time) schedule.
Responsibilities
- Manage day-to-day client communications regarding post-purchase processes including scheduling, feedback, and move-out coordination.
- Collaborate with accounting to ensure payments remain current.
- Partner with sales operations to ensure contract and addendum accuracy.
- Serve as the primary client contact to resolve issues and guide service selection.
- Maintain CRM and internal databases with detailed project notes.
- Monitor fleet capacity by market to schedule operations effectively.
- Adhere to a 3-hour email response service level agreement.
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