Inbound Customer Service Agent – Consumer Relations
New
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina., CSTFull-TimeEntry
Salary$17.00/hour+ incentives based on your quality scores - paid weekly.
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Job Details
- Languages
- English
- Experience
- Minimum of 1-year Call-Center experience; Minimum of 2-years Escalated Customer Service experience
- Required Skills
- Customer serviceNegotiationTime ManagementCritical thinkingActive listeningData management
Requirements
- High School Diploma or GED.
- Minimum of 1-year call-center experience.
- Minimum of 2-years escalated customer service experience.
- Effective written and verbal communication skills in English.
- Moderate to advanced computer skills and ability to navigate multiple online applications.
- Exceptional organizational skills and ability to multi-task.
- Ability to handle high-volume calls while simultaneously handling multiple applications.
- Dedicated, distraction-free work area that is quiet and spacious.
- Reliable, high-speed local internet provider with ethernet connection (no Satellite, Pre-paid, or DSL).
- Internet speeds: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher.
- Ability to work a 10-week full-time training shift Monday-Friday 8:30 AM-5:00 PM (CST).
- Ability to work an 8-hour shift between 7:00 AM-6:00 PM (CST) after training.
Responsibilities
- Take ownership in resolving escalated customer concerns, including capturing all facts, following resolution steps, data management, and responding to inquiries.
- Follow up with customers using phone, email, or text to resolve appliance-related concerns and close out cases.
- Negotiate and implement creative concessions that serve the customer and the company.
- Interact and coordinate with stakeholders such as zones, dispatchers, and technicians to resolve issues.
- Gather information from resources and surface concerns with suggested resolutions to leadership.
- Complete consumer satisfaction reviews before case closure.
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