Customer Support Specialist

New

Purely Optimal Inc.Travel and Hospitality

Philippines. Brazil. United States. Mexico, Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST). You must be available to work US business hours regardless of your home time zone.Full-TimeMiddle

Salary200 - 500 USD per month

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Job Details

Languages: Excellent written and spoken English
Experience: 1–2+ years in customer or member support

Requirements

Travel industry experience (OTA, travel agency, airline, hotel, or booking platform).
Excellent written and spoken English, clear, warm, and professional.
1–2+ years in customer or member support, ideally email-based or in a ticketing environment.
Strong writing instincts for complex issue resolution.
Calm and empathetic under pressure.
Organized and detail-oriented with experience managing ticket queues.
Tech-comfortable with helpdesk, CRM, and booking tools.
Reliable internet connection and a quiet, professional remote workspace.
Must be available to work US business hours (8 AM - 5 PM EST).

Responsibilities

Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies.
Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions.
Guide members through the platform and resolve issues at first contact wherever possible.
Verify identity and handle account details securely, following member verification and data-handling procedures.
Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time.
Keep canned responses and help content sharp so common questions get fast, consistent answers.
Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.

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200 - 500 USD per month

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