Strategic Account Manager, Channel Partners and Direct Customers
New
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FinexioFintech, B2B Payments
Charlotte, North Carolina, United States. Orlando, Florida, United States. Chicago, Illinois, United States. Atlanta, Georgia, United StatesFull-TimeSenior
Salary$125,000 - $150,000 (Plus Incentive)
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Job Details
- Experience
- Five or more years in a customer facing account management or partner management role, with seven or more preferred.
- Required Skills
- Business IntelligenceSalesforceAccount ManagementReportingData analytics
Requirements
- 5+ years of customer-facing account or partner management experience (7+ preferred).
- Background in payments, fintech, or B2B software.
- Proven track record of increasing product adoption and managing escalations.
- Strong data and analytical skills with experience in reporting.
- Proficiency in CRM platforms like Salesforce.
- Experience with BI or analytics platforms.
- Ability to manage multiple partners, customers, and projects simultaneously.
- Excellent communication and rapport-building skills.
- Willingness to travel approximately 25% of the time.
Responsibilities
- Serve as the primary point of contact for assigned channel partners and direct customers.
- Drive joint growth plans, co-selling motions, and partner enablement to expand revenue.
- Own portfolio data, reporting, and analytics to track health and performance.
- Plan and lead quarterly and annual business reviews presenting insights and recommendations.
- Identify and close retention and expansion opportunities for new solutions and services.
- Provide feedback into the product roadmap based on partner and customer needs.
- Coordinate with Sales, Onboarding, and Operations for seamless customer transitions.
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