Customer Service Representative
New
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- CRMCustomer support
Requirements
- Previous experience in customer service roles preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM systems and basic technical troubleshooting.
- Ability to work efficiently in a fast-paced environment.
- Primary internet connection (min 15 Mbps) and backup connection (min 10 Mbps).
- Desktop/laptop with at least Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), or AMD Ryzen 5.
- Minimum 8 GB RAM.
- Functional backup device meeting at least Intel Core i3 performance.
- Functioning webcam and noise-canceling USB headset.
- Quiet, dedicated home office space.
- Smartphone for communication and verification.
Responsibilities
- Resolve Tier 0 and Tier 1 help desk tickets and escalate Tier 2 and 3 support tickets.
- Maintain comprehensive documentation in the CRM system.
- Manage B2C and B2B payment tickets related to Stripe, AuthNet, and PayPal.
- Provide live chat assistance for product information, troubleshooting, and navigation support.
- Respond to customer emails professionally and manage email inboxes.
- Identify and escalate sales opportunities or retention issues to relevant departments.
- Contribute to special projects and document customer service procedures.
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