Customer Service Technician
New
G
Gritter FranconaVeterans Affairs
Texas, United States. Florida, United States. Washington, District of Columbia, United States. Georgia, United States. Louisiana, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- AgileProblem SolvingCustomer serviceDocumentationTechnical supportDebugging
Requirements
- High school diploma or GED.
- Experience with problem solving, debugging, and providing solutions to technical issues.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Experience working within a team-oriented, collaborative, agile environment.
- Highly self-motivated and directed.
- Ability to manage multi-discipline triage calls.
- Experience documenting and communicating work-arounds and solutions clearly.
Responsibilities
- Respond to technical issues escalated by customers.
- Act as a liaison between operations, the client, and Engineering/Development teams.
- Respond to end-user requests for assistance using existing manuals and scripted responses.
- Effectively interact with customers to resolve issues.
- Refer ongoing technical issues to the appropriate engineering support team.
- Document and communicate workarounds and solutions clearly.
- Manage multi-discipline triage calls.
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